Return and Refund Policy

At Cavorellia, we strive to maintain a transparent and professional relationship with our users in Singapore. This document outlines the protocols regarding the return of apparel and the issuance of refunds. Our procedures are designed to align with the Consumer Protection (Fair Trading) Act of Singapore and Google’s requirements for digital commerce. By making a purchase on our website, you agree to the conditions specified herein.

1. Scope of Application

Cavorellia operates exclusively within the borders of Singapore. Our services, including delivery, returns, and refunds, are only available to residents or individuals purchasing for delivery addresses within this jurisdiction. We do not facilitate international returns or cross-border logistics.

This policy applies to every transaction made through our official platform, ensuring that all local users receive consistent and fair assistance under Singaporean law. We focus our logistics on providing a reliable local experience, adhering to the legal standards set by regional authorities to protect consumer interests.

2. Condition of Goods

To maintain the integrity of our inventory and ensure fairness, we have established specific requirements for items being returned. We provide a 30-day window for returns, which begins on the day the package is delivered to your doorstep. Returns are accepted only in cases where the item received is damaged, incorrect, or a misfit.

• Unused Status: All items must be returned in their original, unworn, and unwashed condition.
• Original Packaging: Apparel must include all original tags and packaging as provided at the time of delivery.
• Inspection Period: Once an item is returned to our facility, our team conducts a thorough assessment within 24 hours to verify its condition.
• Exclusions: We do not accept returns or exchanges based on a change of mind. We encourage users to be entirely certain of their purchase before finalizing their order.

If the inspection confirms the damage or error, we will proceed with a replacement or a refund depending on product availability.

3. Fiscal Details

Transparency regarding costs is a fundamental aspect of our service. We aim to provide a shopping experience without hidden billing burdens.

• No Restocking Fees: Cavorellia does not charge any restocking fees for items returned within the 30-day window. The full value of the item is considered during the refund process.
• Complimentary Pickup: If you receive a damaged or incorrect product, we arrange a pickup at your location at no additional cost to you.
• Refund Method: Since our business operates solely on a Cash on Delivery (COD) basis, we do not have access to your electronic payment details. Consequently, all refunds are processed through bank transfers.
• Processing Time: After the 24-hour inspection and the receipt of your banking information via email, the refund is initiated. It typically takes 5 to 6 business days for the amount to reflect in your account, depending on your banking provider’s internal timelines.

4. Statutory Rights

This policy is written to respect and uphold your statutory rights under Singaporean legislation. We specifically recognize the Consumer Protection (Fair Trading) Act (CPFTA), which provides shoppers with protection against unfair practices and ensures that goods are of satisfactory quality and fit for purpose. Furthermore, we adhere to the Sale of Goods Act, which implies that items must match their description and be free from defects.

Our 30-day return window and inspection process are designed to satisfy these legal requirements while providing a professional framework for resolution. We are committed to resolving issues where products do not meet the promised standards.

If a replacement is not possible due to stock unavailability, a full refund remains your legal right, and we honor that right promptly via our established bank transfer protocol.

Contact and Support

Our support team is dedicated to assisting you with any questions regarding this policy or the status of your return.

• Email: shopping@cavorellia.com
• Availability: Monday to Friday, 9:00 AM to 5:00 PM SGT
• Company Name: Cavorellia

We value the trust you place in Cavorellia and strive to ensure that every interaction regarding returns and refunds is handled with professionalism and clarity.