Flat 20% - 25% Off on Selected Styles
Cavorellia provides a dedicated shipping framework designed to serve our audience in Singapore with clarity and professional efficiency. This policy outlines the chronological steps involved in moving our apparel from our facility to your doorstep. We operate in alignment with the Consumer Protection (Fair Trading) Act and the Sale of Goods Act of Singapore to ensure your rights as a shopper are fully respected throughout the fulfillment process.
By placing an order with us, you acknowledge and agree to the delivery timelines and protocols described below.
The journey of your purchase begins immediately after you confirm your order on our website. We dedicate one full business day to the internal processing and packaging of your items. During this phase, our team conducts a thorough check of the apparel to ensure it meets our quality standards before it is secured for transit.
Preparation includes generating the necessary logistics documentation and organizing the package for our local delivery partners. Because we operate exclusively on a Cash on Delivery (COD) basis, no payment processing time is required during this phase. However, this one-day window is essential for maintaining the accuracy of our inventory and the integrity of the physical product.
**Please note that business days are defined as Monday through Friday, excluding public holidays in Singapore. Orders placed during the weekend will enter the preparation phase on the following Monday. **Once the preparation phase is concluded, your package is handed over to our professional logistics providers for the transit phase. We have optimized our local network to ensure that transit takes a maximum of 2 business days. This stage covers the physical movement of the dress from our distribution center to your specified Singaporean address.
During transit, the logistics team manages the route to ensure timely arrival. It is important to note that once an item has entered this phase and is with our logistics partners, order cancellation is no longer possible. The delivery must be completed as scheduled to maintain the efficiency of our shipping network. As we operate only in Singapore, we do not face the delays often associated with international customs or cross-border shipping regulations. This allows for a streamlined experience that remains within the promised two-day transit window.
When combining the preparation and transit phases, the total delivery window for your order is between 2 to 3 business days. This comprehensive estimate provides you with a reliable timeline for when to expect our delivery personnel at your door.
This three-day maximum estimate ensures that we remain compliant with transparency standards required by local consumer laws and digital advertising platforms. We strive to meet the lower end of this estimate whenever possible, ensuring you receive your fashion selections promptly.
Our shipping process is uniquely tied to our payment model to ensure user convenience. As we operate in COD only, the delivery personnel will collect the full payment at the time of arrival.
This model provides a secure way to shop, as you only provide payment once the physical product is in your hands. It also aligns with our goal of providing a professional and humanized service to the Singaporean community.
We adhere to the Personal Data Protection Act (PDPA) when sharing your address details with our logistics partners, ensuring your information is used only for the purpose of fulfillment. Furthermore, our clear timeline and "no hidden charges" approach satisfy the transparency requirements of the Consumer Protection (Fair Trading) Act.
If you have any questions regarding the status of your shipment or our logistics protocols, our support team is ready to help.
We are committed to delivering your apparel with the highest level of professionalism and reliability. Our structured timeline ensures that every user in Singapore knows exactly what to expect from the moment they click "order" to the moment they receive their new dress.